FAQs

General

I've forgotten my password; how do I recover it?

You'll have to click on "Forgot your password?" and there you'll be able to enter your email address to receive an email with a new password. We recommend changing the password provided the first time you log on to the private part of the store.

Who can buy products from this store?

This online store is exclusively for trade customers who are registered in the Girbau database.

What are the pricing conditions and shipping costs at the online store?

The same prices and shipping costs you have agreed on with the Girbau sales department.

What are the payment conditions at the online store?

The same payment conditions you have agreed on with the Girbau sales department.

Orders

What types of delivery are available?

There are different delivery methods depending on availability of the item and its respective delivery time.

Urgent delivery: Delivery time is 24 h. Conditions:

Orders placed before 12.00am
All items must be available from Girbau stock

Full delivery. Delivery time is calculated depending on the item with the most critical deadline.
Partial delivery: Delivery time of each partial delivery depends on the delivery time of the items.
Delivery included with machine shipment, by container.

What payment methods are available?

Transfer.
Debit, Credit card (soon).

How do I know whether I have placed my order properly, what its status is and monitor it?

In the "Order history and details" section you can look up the order status.

How do I edit or cancel an order placed?

You have to get in touch with your customer care agent, specifying the order number.